Last updated: October 18, 2026
Zerbiq collects information you provide directly when you create an account, including your name, email address, business name, and billing information. We also collect data you enter into the Service, such as customer records, job details, invoices, and crew information. We may automatically collect usage data such as browser type, IP address, and pages visited.
We use the information we collect to: (a) provide and improve the Zerbiq platform; (b) process payments and manage your subscription; (c) send you service-related communications; (d) respond to your support requests; and (e) comply with legal obligations. We do not sell your personal data to third parties.
Your data is stored on secure servers in the United States. Zerbiq uses industry-standard encryption (TLS/SSL) for data in transit and AES-256 encryption for data at rest. We implement access controls to limit who can access your data within Zerbiq. While we take security seriously, no system is 100% secure.
You have the right to access, correct, or delete your personal data at any time. You may export your customer and job data through the Zerbiq dashboard. To request data deletion or a full export, contact us at support@zerbiq.com.
Zerbiq uses essential cookies required for authentication and platform functionality. We do not use tracking or advertising cookies. You may disable cookies in your browser settings, but some features of the Service may not function correctly without them.
Zerbiq uses third-party services to operate the platform, including payment processors and cloud infrastructure providers. These parties have access to your data only as necessary to perform their services and are obligated to maintain confidentiality.
Connecting QuickBooks Online is optional. Only a company's owner or an administrator can connect it, and they do so by signing in to Intuit and approving the connection.
Once connected, Zerbiq writes the company's customers, invoices, and payments into that company's QuickBooks account. Zerbiq reads from QuickBooks only what it needs to avoid creating duplicates, such as the list of products and services (items) and the QuickBooks record IDs that match Zerbiq records, along with the name of the connected QuickBooks company.
The access tokens Intuit issues for the connection are stored encrypted and are never shown to anyone, including the company's own users. Disconnecting QuickBooks, which the company can do at any time, revokes Zerbiq's access at Intuit and deletes the stored tokens.
Zerbiq never sells QuickBooks data and never shares it with third parties.
Zerbiq sends text messages on behalf of the businesses that use Zerbiq, for example appointment reminders, "on the way" notices, and invoice links. Texts are sent only to people who have given consent to receive them.
Mobile phone numbers and SMS consent are never shared with or sold to third parties or affiliates for marketing purposes.
Reply STOP to any message to opt out, or HELP for help. Message frequency varies. Message and data rates may apply.
We retain your data for as long as your account is active. If you cancel your subscription, your data is retained for 30 days before deletion. Archived customers and their records are retained indefinitely while your account is active.
Zerbiq is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us immediately at hello@zerbiq.com.
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Continued use after changes constitutes acceptance of the updated policy.
For privacy questions or requests, contact us at hello@zerbiq.com.